clickquotemedia.com operates as a trading name of Click Quote Marketing a registered company in the United Arab Emirates under Company number 3735. Our registered office is located at Click Quote Marketing FZE, Duqe Square, Quarter Deck, QE2, Dubai, UAE. Click Quote Marketing is licensed by the Information Commissioner's Office, with registration number ZB649185.
At clickquotemedia.com, we recognize the significance of your privacy. For this reason, we've established protocols to ensure that any personal data you share with us through our website is handled and preserved according to high standards of information management and in compliance with the General Data Protection Regulations (GDPR). This document details the kinds of personal information we, at Click Quote Marketing, might collect about you, our valued customer. It also explains our methods for acquiring, processing, and most importantly, safeguarding your personal data.
Please note that this privacy policy is specific to our operations and the personal information we collect. We reserve the right to modify this privacy policy as needed. Should there be any changes, we will promptly update the policy and publish the revised version on our website.
We, along with our associated network of providers, will keep you regularly informed about the status of your application. Unless you specify otherwise, you may be contacted through various channels such as telephone, email, postal mail, SMS, and automated messages. For more details, please refer to the 'Keeping You Updated' section.
Lawful basis for Personal Data Collection
Our processing of your personal data is based on different legal grounds, depending on the purpose for which you provided your data to us.
We assure that our handling of your personal data always has a lawful basis.
Consent:
By submitting your application to Click Quote Marketing, you are consenting to us processing your personal data. This consent extends to our associated panel in renewable energy, home improvements, insurance, debt relief, merchant accounts and electric vehicle charging.
You have the right to withdraw your consent for marketing purposes at any time. This can be done by selecting "unsubscribe" in any marketing SMS or email sent by us. Alternatively, you may withdraw your consent by reaching out to our Data Protection Officer at compliance@clickquotemedia.com or through the contact information provided in sections 15 / 16. Withdrawing your consent will not affect the lawfulness of any processing conducted prior to your withdrawal.
Contract:
We also process your personal data as necessary to fulfill our contractual obligations, such as providing you with a quote. This involves Click Quote Marketing and our associated panel.
Legitimate Interest:
We process your data based on legitimate interest, that is, to share your application with our panel to secure the quote you requested. This also involves processing your data for ID protection and tracing purposes, involving Credit Reference and Fraud Prevention agencies as detailed in section 9. Should you object to our processing your data in this manner, you can contact our Data Protection Officer at compliance@clickquotemedia.com or use the contact details in sections 15 / 16.
If you need to reach us, please use the email address provided on our website's Contact section or as listed in our advertising and marketing materials
We may reach out to you to share information about offers on products or services that could be of interest to you. These communications will primarily be through email and SMS. Additionally, trusted third parties may also contact you using the information we've shared with them, which is solely intended for the purposes specified. These third parties may use the same methods of contact as mentioned above.
Regarding your application, our partners will contact you to notify you of the application's outcome. It's important to note that these partners have their own privacy policies. We recommend you review these policies as, during your application process, you will be asked to consent to their use of your information.
You can freely visit and navigate our website, clickquotemedia.com, without the necessity of providing any personal data. However, for information on how we use cookies during your visit, please see the 'Cookies' section in this privacy policy.
The types of personal information we typically collect include:
For more details, please refer to the 'Cookies' section.
We will generally communicate with customers via telephone, SMS, and email to provide updates and information related to our services and those of our associate companies, unless the customer requests otherwise. Additionally, we may receive personal information/data from third parties, allowing us to target potential customers who have shown interest in our products and services. We take steps to verify the accuracy of information received from these third parties and may occasionally verify your information directly with you.
Maintaining Accuracy of Your Personal Details and Preferences
It is important for you to keep your personal information and preferences current in our records. If any of your details need updating, please contact us promptly to ensure our records are accurate.
For updates to your preferences, please get in touch with our Compliance Manager at the earliest opportunity. Their contact information can be found on the 'Contact' page of our website.
We gather your personal information when you provide it to us during the application process for a product online, such as when you request quotes for services. In delivering our services, we also collect data on your interaction with our Sites, like the pages you visit, your originating website, changes you make to the information you give us, and details of the quotes and applications you make. To provide you with a quote, collecting personal information is necessary. By continuing to obtain a quote, you explicitly consent to this information being processed by us and our third-party providers.
The information you supply is stored by us and may be used to simplify your experience, such as pre-filling fields on the Sites for easier use during return visits.
We may monitor or record your calls, emails, SMS, or other communications, but this will always be in compliance with data protection laws and other relevant legislation. Such monitoring or recording is conducted strictly for business needs like quality assurance, training, preventing unauthorized use of our telecommunication systems and Sites, ensuring system efficiency, fulfilling legal obligations, and preventing or detecting crime.
We regularly review the personal information we hold to ensure we do not retain it longer than allowed by law.
Your personal information may be used in several ways:
Staying Informed About Our Services: By agreeing to our terms, you allow us and, with your consent, other trusted third parties to contact you via email, post, telephone, SMS, or other electronic means like social and digital media. This is for the purpose of informing you about relevant products, services, and offers. Whenever you provide us with personal information, we will either seek your explicit consent or provide you with an option to opt out of the use and sharing of your information for marketing purposes. If you do not express objection, it is assumed that you consent to such use.
Upon submitting an application, you consent to us sharing your personal information with the following entities:
Fraud Prevention Agencies (FPAs):
By submitting an application, you confirm the accuracy of the provided information and authorize checks by fraud prevention and credit referencing agencies, which also aid in preventing fraudulent applications.
Our providers may use your personal information to evaluate your situation (this includes data about any third party mentioned in the application) and to verify the details you have provided before generating a quote. This process may involve checks with fraud prevention and credit reference agencies, utilizing both public sources (like the electoral roll) and private records (such as your credit history). Providers may also review information they already possess about you, or that held by the company for whom they manage a product, or within their corporate group. This could include data from existing products, account information, past transactions, accounts you hold with them, or loyalty scheme details, which they may share with our panel of partners. When such searches are conducted, they may be recorded on your credit report. Additionally, some providers might access information from public and private educational institutions to learn about your educational background.
These information exchanges help providers confirm the accuracy of data provided during the quote process (including details about any third party named on the policy) and aid in detecting fraudulent applications. These checks are standard and may also be performed when obtaining quotes through other services.
Should you enter into a contract, the information you've shared with us, alongside any additional data requested and provided by or to the third-party provider, will be managed according to that provider's privacy policy. We highly recommend that you thoroughly review your chosen provider's privacy policy to understand how they will use your personal information before finalizing the agreement. We are not responsible for how a provider may use your personal information.
This section outlines our usage of Cookies on our websites. We encourage you to read this carefully to understand how your data, collected through these Cookies, is utilized by us and third parties. For a broader understanding of how we handle your data in general, please refer to section 8.
For more information about how to accept or refuse cookies, you can visit www.allaboutcookies.org.
Additionally, we utilize Google Analytics to gather aggregated, non-personally identifiable information. This helps us understand patterns like website and page traffic sources, geographical visits, browser types, and more.
Google Analytics uses a technology called web beacons, which aids in content management on our site by indicating which content is effective. Web beacons are small graphics with unique identifiers, functioning similarly to cookies, and are used to track online user behavior and email responses. Unlike cookies stored on a user's hard drive, web beacons are discreetly embedded on web pages and are extremely small. It's important to note that web beacons cannot be disabled in the same way as cookies. We ensure that the information collected through web beacons is not linked to our customers' personally identifiable information.
Google Analytics
Google Analytics is a comprehensive web analytics service provided by Google that tracks and reports website traffic. It's widely used for gaining insights into how users interact with websites and apps, helping businesses understand visitor behavior and improve their online presence. For more information about Google analytics and googles privacy policy please read the https://policies.google.com/privacy document.
Facebook Pixel
The Facebook Pixel, now known as the Meta Pixel, is a piece of code that can be added to a website. This tool is instrumental in understanding how users interact with your Facebook Ads and the actions they take on a website. By integrating this pixel into a website, we gain the ability to measure the effectiveness of our Facebook advertising campaigns in a detailed manner. For more information around the Facebook pixel and Facebooks privacy policy please read the https://www.facebook.com/about/privacy/ document.
Taboola Pixel
The Taboola Pixel is a data-gathering tool designed to help us understand user actions on our website, enabling the optimization of marketing campaigns. Key features and functionalities of the Taboola Pixel include:
For more information around the Taboola pixel and Taboola's privacy policy please read the https://www.taboola.com/policies document.
TikTok Pixel
The TikTok Pixel is a small piece of code that we place on our website, which helps in various aspects of digital marketing. It allows us to track visitor actions on our site, such as page views or purchases. This tracking is valuable for understanding user behavior, optimizing our marketing campaigns, and measuring ad performance. Additionally, we can use the data collected by the TikTok Pixel to create audience segments. These segments can be used to re-engage previous site visitors or to find new customers by creating lookalike audiences. For more information around the TikTok pixel and TikTok privacy policy please read the https://www.tiktok.com/legal/page/row/privacy-policy/en document.
CAKE Pixel
The CAKE Pixel serves as a tracking mechanism on our websites, enabling us to track clicks and conversions effectively. This tool assists in evaluating the performance of our advertising assets. CAKE offers several pixel options for implementation:
Each type of pixel offers unique features and capabilities, catering to different tracking needs on our websites
For more information around the CAKE pixel and CAKE's privacy policy please read the https://getcake.com/privacy-policy
Cookie Settings
You can prevent cookies from being set by adjusting your browser settings to reject all or certain cookies. Keep in mind that disabling cookies may limit some features on the website.
Our websites are secured with "Let's Encrypt SSL Certificates," prioritizing your data's security. While we encrypt sensitive information to minimize interception risks during transmission, we cannot guarantee absolute security for data sent to us over the internet. By using our sites, you acknowledge the inherent risks of online information sharing and agree not to hold us responsible for security breaches. Your personal data may be stored within or outside the European Economic Area (EEA). If outside, we ensure it has adequate protection, either through EU Commission adequacy decisions or appropriate safeguards as per GDPR provisions.
You have specific rights under the General Data Protection Regulations (GDPR):
To exercise these rights, contact our Customer Services Team at compliance@clickquotemedia.com
The duration for retaining your data varies based on its purpose:
You have the option to unsubscribe from Click Quote Marketing communications at any time by using the provided opt-out link in our marketing messages. Please allow up to 48 hours for your opt-out request to be processed. Additionally, you can email compliance@clickquotemedia.com to have your information removed from future marketing campaigns. If you receive communications from third parties, you will need to contact them directly to request the removal of your details.
Under the General Data Protection Regulation (GDPR), individuals have the right to request the deletion of personal data (the right to be forgotten) in specific situations. This includes when the data is no longer necessary for its original purpose, when consent is withdrawn, when there's no overriding legitimate interest, in cases of unlawful processing, to comply with legal obligations, or if it relates to services offered to a child. However, there are exceptions, such as when legal obligations require data retention. To exercise the right to be forgotten, contact compliance@clickquotemedia.com and our marketing partners will also be informed if you choose to do so.
Click Quote Marketing is committed to addressing complaints promptly and fairly. You can contact us by post or email.
Post:
Complaints Department, Click Quote Marketing FZE,
Duqe Square, Quarter Deck, QE2, Dubai, UAE
Email:
compliance@clickquotemedia.com
and we will acknowledge your complaint within 3 working days. We aim to provide a final response within 4 weeks, with a follow-up if necessary. If you remain dissatisfied, you can escalate your complaint to the Financial Ombudsman Service within six months. Additionally, concerns can be reported to the Information Commissioner's Office (ICO) for further assistance.
Version: V1.1
Date: 01/12/2023